Verizon's stores are open and operating with reduced staffing and hours, prioritizing the safety of customers and employees. They encourage the use of online shopping and support, with free 2-day shipping and 24/7 technical support available. Appointments are recommended for new device shopping, troubleshooting, and account maintenance, and can be scheduled through the app or website. In-store pickup is also available for device and accessories orders placed online. Face coverings are required for all customers visiting the stores. Additionally, customers in Cincinnati can visit the store for mobile, 5G home internet, and business needs, and can also schedule in-store appointments or place online orders for pickup or delivery.
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